Customer Bill of Rights
At Hill Country Rock, we are obsessed with making sure you are 100% satisfied with your buying experience. From your first inquiry to final delivery, our goal is to make the process smooth, transparent, and hassle-free.Our Customer Bill of Rights is our promise to deliver exceptional service, honest communication, and a buying experience you can trust—every step of the way.To that end, we aim to:
Service
Provide you with courteous, respectful and responsive service.
Integrity
Act with honesty and integrity at all times.
Promptness
Answer your emails, calls, and online inquiries promptly: Texts/Phone calls: End of the business day; Emails: By next business day; Facebook message: By next business day; Emergency calls/texts: Within 2 hours.
Clarity
Set expectations for our all-natural product, especially regarding quality, features, and installation.
Satisfaction
Make sure you are satisfied with your experience and your order. If you are not 100% satisfied with our service and product, we will do our best to make it right.
Transparency
Provide a full explanation of the product you are buying and clarity regarding the costs and calculation of our products and services.
Updates
Keep you updated at all times regarding the status of your order, including lead time and delivery date(s).
Efficiency
Have your product delivered in the most efficient, timely, and cost-efficient manner possible.
Communication
Keep you informed of any issues that may arise with respect to your order or the delivery of your order.
Feedback
Provide you with an avenue to voice any issues or concerns with our products or service that you may have. If you have any comments, questions or concerns about our products or the service you have received, please contact us at sales@hillcountryrock.com or call us directly at 832-664-9117 and we will get back to you within 24 hours.
